Frequently Asked Questions
Everything you need to know about our premium plush fashion and accessories.
What materials are used in your products?
We use premium, hypoallergenic faux fur and organic cotton linings to ensure our fashion pieces are as soft as they are durable and stylish.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to start your request.
How should I care for my Teddy Bears apparel?
To maintain the fluffiness of the fabric, we recommend hand washing in cold water and air drying. Avoid high heat or ironing.
Are your products ethically manufactured?
Yes, we partner exclusively with certified factories that provide fair wages and safe working conditions for all artisans.
Do you offer gift wrapping?
Absolutely! You can select our signature 'Honey Box' gift wrapping option at checkout for a special unboxing experience.